Telstar Wholesale

Ordering policies

These terms apply to every order placed through the Telstar Wholesale portal. Questions? Contact wholesale@telstarus.com or (800) 555-0142.

Wholesale terms of sale

The portal is for authorized retailers only. Accounts are opened with a retailer code from your sales rep firm, and products are for resale to end customers — not for resale to other dealers or online marketplaces without written approval.
Prices shown after sign-in are your wholesale cost under your account’s price list. Prices can change when a new price sheet takes effect; the price at the time you place an order is the price you pay.
Orders must total at least $250 before freight and tax.
Some items are sold in inner packs or counter displays. Quantities are rounded up to the nearest full pack.
Orders are subject to acceptance and product availability. We’ll contact you if anything on your order is delayed or unavailable.
Orders are tax-exempt once your resale certificate is on file and approved. Until then, applicable sales tax is added.

The MSRP shown next to each product in the portal is its minimum advertised price unless we tell you otherwise in writing.
You may sell at any price in your store, but any advertised price — print, online, email, social media or in-store signage that is visible outside the point of sale — must not be below MAP.
Phrases like “add to cart to see price” or “call for price” are fine; showing a price below MAP, or bundling to imply one, is not.
Repeated MAP violations may result in loss of wholesale pricing or account closure.

Credit card: your card is charged when you place the order, and the order goes straight to fulfillment. Cards can be saved to your account for future orders.
Terms: approved accounts can pay on invoice. To apply, choose “Request terms” at checkout and include a signed credit application, your accounts payable email and up to three trade references. Our credit team will reply within 2 business days, and nothing ships until terms are approved.
Approved accounts receive a credit limit. Orders over your available credit are reviewed before they ship.
If terms are declined, you can pay for the order by card from Order history to release it.
Invoices are issued when your order ships and are due within your approved terms (for example, Net 30 from the invoice date). Past-due balances may put new orders on hold.

Card orders include flat-rate freight of $38.50 to one ship-to address in the contiguous United States.
Freight for orders on terms is quoted after credit review and added to the invoice.
Tell us your receiving hours and whether you have a loading dock when you add a ship-to address — we’ll send a liftgate when there’s no dock.
Use “Ship no earlier than” at checkout to schedule a later ship date. Tracking is emailed when your order ships.

Inspect shipments when they arrive. Note visible damage on the delivery receipt and report damage or shortages within 5 business days.
Defective products are replaced or credited. Contact us with your order number and a description or photo of the problem, and we’ll issue a return authorization.
Returns of non-defective products need prior written authorization and may be subject to a restocking fee. Products must be unused and in original, resalable packaging.
Returns sent without a return authorization can’t be accepted.